What makes you different from other plant companies?
We don’t see ourselves as a business. Our mission is to make the world a happier, better and greener place. We think delivering houseplants is a good start.
Do you really plant 5 trees for every order?
Yes, we have an API installed on our website which automatically plants trees with Ecologi when an order is made. Our slogan is ‘Create a Jungle’ and we are on a mission to make the world a greener place. We are always looking to do more and when we get the chance to travel, we’re hoping to see our impact first hand. Sometimes we save our trees for a big project where we can help first hand. This isn't just about short term carbon offsetting. This is about long term biodiversity, rebuilding and conserving our planet!
What changes have you made for a safer delivery?
Delivering your plants to you is our top priority. We have implemented social distancing in our office and our team is working from home whenever possible. Our postage carrier has also implicated contact free delivery.
Do you have any information on caring for my plant?
Yes we do! On each individual plant page we have a summary of how to look after each specific plant. We will tell you about watering, light and humidity. This will help to get you started.
We also have specific plant care documents on our website. CLICK HERE
Do you have any plants that will purify my home?
I’m a complete plant beginner. Which plants are right for me?
We were all beginners once. We have so many low maintenance plants to choose from which are perfect for beginners. Check out our ‘Pretty hard to kill plants’
I think my plant is dying! Help!
We’re here to help. Send us an email firstname.lastname@example.org or WhatsApp us on 07974241314 or 07866436169 and we can help assist you further.
The most common reason for dying plants is overwatering. If your plant is turning yellow, this is due to overwatering. Always feel the soil of your houseplant before you water to make sure it is dry.
Are your plants pet safe?
This does vary depending on the plant. We have an entire section on pet safe plants. We want to make sure the furry members of your family are safe. Find our range of pet safe houseplants HERE.
Can I cancel or edit my order?
Yes, for most orders we can edit or cancel them, provided your order has not already been dispatched from our warehouse. This could range from 1-6 days and will depend on stock availability.
Email us at email@example.com or WhatsApp us on 07974241314 and we will work out the best course of action for you and your new plants.
Is there a minimum spend?
No. You are free to order as much or as little as you like.
I’m not happy with my plants. What are my next steps?
We’re sorry to hear this! Send us pictures of the problem on any form of social media, email firstname.lastname@example.org
We will try our best to rectify the problem and leave you with a solution you are happy with.
Does my plant arrive already potted?
All our plants arrive potted in a plastic nursery pot. Some of our plants arrive in decorative pots. This will be clearly stated on the plant’s specific page as to whether the decorative pot is included or not.
Do you offer a gift note option?
If you have any special requests, we’d love to hear from you. Our website does have a 'Add a gift note' section. Send us an email on email@example.com or message on our WhatsApp 07974241314 if you need anymore help.
Can I pick my delivery date?
At this time we do not have an option for picking an exact date. If you’re in need of your order to arrive on a particular date, please email us at firstname.lastname@example.org and we will do our best to get your plants to you as soon as we can.
How will my delivery be tracked?
Your order will be delivered to you through DHL shipping. You will receive a link from DHL shipping where you can rearrange delivery and pick a safe space. On the morning of delivery, you will receive a 1 hour delivery time slot. If you wish to receive notifications by text please enter your phone number at checkout.
How long will delivery take?
On most orders we have next day delivery. If you live in Belfast or Scotland this could take up to 48 hours. Depending on stock availability please allow up to 7 days. Please email us at email@example.com if you have any further questions on when to expect your order.
What is the price for delivery?
Delivery is £3.95 for next day and £8.99 for Northern Ireland, Scottish Highlands and Scottish Islands. This could vary due to dispatch time.
How are you environmentally friendly?
We try to be as environmentally friendly as possible. All our packaging is made from recycled materials and can be recycled further. Please recycle our packaging if possible.
Do you accept returns?
We accept returns on pots, accessories, crystals and candles. Unfortunately, we do not accept returns on our plants. If you’re not 100% happy please contact us at firstname.lastname@example.org and we will find a solution you are happy with. The return shipping will be at the customers own expense.
What is your refund policy?
We will treat each situation individually and work out the best solution for you. Please contact us on WhatsApp 07974241314 or email at email@example.com and we can assist further.